Terms and Conditions

1.   Please notify Digicape within three (3) working days if the goods you receive are incorrect or unsatisfactory.
2.   Goods returned after seven (7) days will carry a minimum 10% handling fee.
3.   All returned products are subject to inspection by Digicape before a refund or an exchange will be processed.
4.   No goods will be accepted for return after 30 days.
5.   Goods will only be accepted for return and refund in their original unopened packaging, or a restocking fee of 10% will apply.
6.   Unsealed software products, software subscriptions, electronic software downloads and electronic voucher downloads, Digicape gift vouchers, and in-ear products may not be returned to Digicape and are not eligible for refunds.
7.   Due to hygienic reasons, we cannot refund or exchange in ear AirPods and/or ear pods (except on manufacturing faults/faulty products).
8.   After the returned product has been inspected and your return form has been validated, we will credit your account with the product's purchase price within 10 to 14 working days of Digicape receiving the return.
9.   Special and/or custom orders are not returnable.

1.   By accepting these terms, the customer confirms and acknowledges that he agrees with and understands the disclaimer and terms and conditions below.
2.   The customer further warrants that they are the owner/s of the device(s), or, that they are permitted to sign this document and consent to the service and/or repair on behalf of the owner, subject to these terms and conditions.
3.   The customer warrants that he has backed up and secured on a separate device, all the data contained on the device before handing in the device. The customer acknowledges that in the event of a board failure, all data on such device will be lost and will be non-recoverable, under any circumstances. The customer indemnifies, and holds Digicape harmless against all damage/s, harm and loss howsoever arising regarding the aforementioned device, the repair thereof to be affected, and any loss or corruption of data including but not limited to confidential, proprietary, or personal information howsoever arising. The customer warrants that he has removed all removable media such as DVDs, CDs, PC cards and/or any SIM cards and accordingly indemnifies Digicape against the loss of any removable media.
4.   The condition of the device will be noted at the time of booking in. Notwithstanding the aforesaid, it shall be the responsibility of the customer to prove that the device did not have any pre-existing defects when handed in.
5.   The customer undertakes to remove any third-party add-ons including but not limited to screen protectors and/or covers, which may be damaged or destroyed during the repair. Digicape will not be held liable for the costs to replace any such third-party add-ons.
6.   The customer further undertakes to disable and/or remove applications such as “Find my iPhone” and “Activation Lock” before booking in the device for service or repair. These applications may restrict Digicape from affecting hardware service and/or repair, as such devices with these or similar applications will be rejected, if not disabled.
7.   Any repairs or service to be carried out on the device which is not covered by a warranty will be quoted accordingly.
8.   A quotation is an estimate which may change if the repair is unsuccessful or if additional parts or services are required. Quotations are valid for a period of 7 days and may be subject to ROE fluctuations. Repairs will only be undertaken on receipt of written acceptance/approval of a quotation, and receipt of the 50% deposit payment of the presented quotation, which may be communicated via electronic communication to support@digicape.co.za.
9.   Digicape shall not accept cancellations after receiving an acceptance or approval of a quotation, and if the part has been placed on order already with Apple. The customer shall be liable for the full repair charges alternatively, at Digicape's sole discretion, a reasonable cancellation penalty will be levied before the device is released. A device will only be released once any outstanding/full payment has been received in our bank account.
10. A service charge may be applied where the customer has requested Digicape to assess the device. This may, by necessity, require certain services to be performed to assess fault/damage and to provide the customer with a quotation for the costs of repairs to the device. In this instance, Digicape will request the completion of an assessment form, which will note any applicable charges.
11. In an event where the device has sustained liquid or physical damage, the customer indemnifies Digicape harmless against any/all damage or harm/loss whatsoever arising from the assessment process. Please be advised that Digicape may not be able to return the device in working order after it has been disassembled for assessment purposes.
12. If devices have sustained damage to the LCD screens, lenses or touchscreens which have the probability to disintegrate during disassembly and will therefore not be returnable in the condition that the device was received, the customer accordingly indemnifies and holds Digicape harmless against all damage/s, harm and loss howsoever arising regarding the aforementioned.
13. In accordance with the law, Digicape will not be obliged to return devices that have been assessed and found to be reported stolen/blacklisted, unless the customer is able to prove ownership thereof.
14. Digicape does not hold parts in stock and availability is dependent on the supply from the manufacturer we therefore cannot guarantee the availability of parts. Parts ship ex Europe with an average ETA of 7 – 10 working days.
15. Digicape cannot guarantee the availability of any loan equipment should a repair take longer than expected. The customer hereby acknowledges that time is not of the essence and Digicape will not be held liable for any damages or inconvenience suffered as a result of a delay in the return of the device.
16. All collections need to be done during service centre trading hours. The customer is to present this document for collection and no unit will be released without this document.
17. The customer hereby undertakes to collect his device within 14 days after the completion of the repair. Should the customer fail to collect the device within 30 days of completion of the repair/service then Digicape shall have the right to charge a storage fee of R50.00 per day per device retrospective with effect from the 14th day after completion of the repair.
18. The customer acknowledges that by booking in his device, that such device is pledged to Digicape as security for payment of the repair/service and storage fee as well as for the full value of any loan device not returned to Digicape or for any damage caused to a loan device.
19. Digicape reserves the right to dispose of the device to defray the costs and expenses incurred, if the device is not claimed and/or if any amount charged herein remains unpaid after 90 days from repair.
20. The customer agrees that the telephone number/s and email addresses that he provides herein are his chosen method of contact and address/number and he confirms that any legal notices or documents that Digicape may send for his attention can be sent to either contact detail.
21. Payment must be tendered prior to collection of the device. Payment shall be made at the time of collection unless the payment will be made via EFT. All EFT payments are to reflect in our Bank account before any devices may be collected.
22. A replacement or repaired part assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for the customer. When a part is replaced or repaired, any replacement or repaired item becomes the customer’s property, and the replaced and/or discarded item becomes Digicape’s property.
23. Digicape, their directors, affiliates, employees, contractors, and agents will under no circumstances whatsoever be liable for any damages, whether direct, special, general, indirect, incidental, exemplary, or consequential, resulting from any service consultation, services rendered, or goods supplied, including without limitation, the cost of recovering, reprogramming, or reproducing any program or data. This includes, without limitation, failure to maintain the confidentiality of data, or any loss of business, profits, revenue, anticipated savings, or goodwill. To the maximum extent permitted by applicable law, Digicape does not warrant that it will be able to (1) repair or replace any products or equipment without risk to or loss of programs, applications, or data; (2) maintain the confidentiality of data; or (3) preserve data/material stored on the device. The customer accordingly indemnifies and holds harmless Digicape from any liability in this regard whatsoever.
24. In order to affect the repair or replacement of the device, it will be necessary for Digicape to process some of the customers’ personal information. The customer hereby acknowledges that processing includes (but is not limited to) the collection, retention, use, storage, or distribution of personal information.
25. Contact information is also used for communication purposes throughout the repair process. The customer hereby agrees that personal information may be stored on the Digicape database and may be used for any lawful purpose at Digicape’s discretion and consent to the processing of your personal information by Digicape accordingly. The customer absolves Digicape from any liability in terms of the Protection of Personal Information Act No 4. of 2013 (POPI) for failing to obtain further consent or to notify the customer of the reason for the processing of personal information.
26. No addition to, variation of, or agreed cancellation of these terms and conditions shall be of any force or effect unless reduced to writing and signed by both parties by way of handwritten signatures.
27. If any provision of these terms and conditions is held to be unenforceable by any court of law or other tribunal or competent authority, such provision shall be severable from these terms and conditions and shall not affect the remaining provisions of these terms and conditions, which shall remain in full force and effect.
28. No indulgence by any party shall operate as an estoppel against it in respect of any of its rights hereunder, nor shall it operate to preclude any party thereafter from exercising its rights strictly in accordance with this agreement.

Your coverage for defects begins on the date your Covered Equipment's Apple hardware warranty expires and terminates at the end of the Coverage Period (“Repair Coverage Period”). The duration of the DPP Coverage is valid for the set period (“Coverage Period”) specified in the DPP purchased, commencing on the date of invoice for the DPP. The price of the DPP is listed on the DPP's original sales receipt. There is no informal dispute settlement process available under this DPP.

Digicape will, at its option, repair or replace the affected Covered Equipment, if:

1.   during the Repair Coverage Period there is a defect in the Covered Equipment's materials or workmanship or,
2.   during the Coverage Period, the capacity of the Covered Equipment's battery to hold an electrical charge has depleted fifty (50%) percent or more from its original specification (after being fully charged and the Covered Equipment playing audio or video with all settings reset).

Digicape will provide both parts and labour. Digicape may provide replacement product or parts that are manufactured from parts that are new or equivalent to new in both performance and reliability. The replacement product or parts will be functionally equivalent to the replaced product or parts and will assume the remaining coverage under the DPP. The product or parts that are replaced become Digicape's property. Digicape strongly advises you to record as a backup, data and software residing or recorded in the Covered Equipment, before making the Covered Equipment available for service. Telephone support for the Covered Equipment, is limited to hardware support only.

DPP Coverage

1. DPP Basic – iPhone, iPad and Apple Watch
   

   a.

   b.

   c.

   d.

   e.

   f.

   g.

   h.

   i.

   Two (2) year warranty (standard one (1) year Apple warranty + one (1) year extended warranty);

   Free assessments and replacement quotes;

   Free training voucher for onsite or remote;

   Free helpdesk support;

   Transfer warranty to new owner;

   Free collection and delivery;

   Free instore fundi support;

   Free instore training;

   Free data migration to your new device.

2. Digicare Plus – iPhone and iPad
   

   a.

   b.

   c.

   d.

   Two (2) year warranty (standard one (1) year Apple warranty + one (1) year extended warranty);

   DPP Basic coverage;

   One free screen repair (R1 000 service fee);

   Cancellation of plan.

3. DPP Premium – Mac and iPad
   

   a.

   b.

   c.

   d.

   e.

   f.

   Three (3) year warranty (standard one (1) year Apple warranty + two (2) years extended warranty);

   DPP Basic coverage;

   Discounted labour rates;

   Guaranteed trade-in;

   Fast tracked repairs;

   Discount on parts when device is physically damaged.

4. DPP Executive – MacBook Air 13-inch & 15-inch, Mac Mini, MacBook Pro 13-inch, iMac, Mac Studio, and MacBook Pro 14-inch & 16-inch
   

   a.

   b.

   c.

   d.

   e.

   f.

   g.

   h.

   i.

   Four (4) year warranty (standard one (1) year Apple warranty + three (3) years extended warranty);

   DPP Premium coverage;

   Free yearly service;

   Loan machine;

   Dedicated consultant to your business;

   Battery cover (batteries will only be replaced once it is below 1000 counts);

   Available to VAT registered businesses only;

   Dealers excluded;

   Plan is not eligible for discounts.

5. DPP Executive Top-Up – MacBook Air 13-inch & 15-inch, Mac Mini, MacBook Pro 13-inch, iMac, Mac Studio, and MacBook Pro 14-inch & 16-inch
   

   a.

   b.

   Upgrade from DPP Premium for Mac to DPP Executive to receive DPP Executive coverage (see DPP Coverage iv. DPP Executive);

   Upgrade must take place within the DPP Premium three (3) year extended warranty period.

DPP does not cover:

1.   Installation, removal or disposal of the Covered Equipment, or installation, removal, repair, or maintenance of non-Covered Equipment (including accessories, attachments, or other devices) or network or cellular service external to the Covered Equipment;
2.   Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty installation, repair or maintenance by anyone other than Digicape, unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes;
3.   Covered Equipment with a serial number that has been altered, defaced or removed;
4.   Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment;
5.   Service necessary to comply with the regulations of any government body or agency arising after the date of this DPP;
6.   Problems caused by the function of a network or cellular service, or viruses or other software problems introduced into the Covered Equipment;
7.   Covered Equipment that has been lost or stolen. This DPP only covers Covered Equipment that is returned to Digicape in its entirety;
8.   Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports;
9.   Preventative maintenance on the Covered Equipment;
10. The provision of replacement equipment during the period when the Covered Equipment is being serviced;
11. Damage to, or loss of any software or data residing or recorded in the Covered Equipment. THE CONTENTS OF YOUR COVERED EQUIPMENT WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF SERVICE. Your Covered Equipment or a replacement product will be returned to you as your Covered Equipment was configured when originally purchased, subject to applicable updates. Digicape may install system software (“Product OS”) updates as part of your service that will prevent the Covered Equipment or a replacement product from reverting to an earlier version of the Product OS. Third party applications installed on the Covered Equipment may not be compatible or work with the Covered Equipment or a replacement product as a result of the Product OS update. You will be responsible for reinstalling all other software programs, data and passwords. Recovery and reinstallation of software programs and user data are not covered under your DPP;
12. Defects caused by normal wear and tear or otherwise due to normal aging of the product;
13. Protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship, and
14. Except as specifically provided herein, any other damages that do not arise from defects in materials and workmanship or ordinary and customary usage of the Covered Equipment.
15. Issues that could be resolved by upgrading software to the then current version;
16. Your use of or modification to the Covered Equipment, the Product OS or Product Software in a manner for which the Covered Equipment or software is not intended to be used or modified;
17. Third-party products or their effects on or interactions with the Covered Equipment, the Product OS or Product Software;
18. Your use of a computer or operating system that is unrelated to Product Software or connectivity issues with the Covered Equipment;
19. Apple software other than the Product OS or Product Software, as covered under the DPP;
20. Product OS software or any Apple-branded software designated as “beta”, “pre-release”, or “preview” or similarly labelled software; and
21. Batteries other than as covered under the DPP Executive.
22. Non-New Apple devices

1.   Carry-in service. Return the Covered Equipment requiring service to a Digicape retail store or service centre. Service will be performed at the location, or the store may send the Covered Equipment to a Digicape repair service centre to be repaired or replaced. Once you are notified that service is complete, you will be required to promptly retrieve the product.
2.   Collection service is available for most Covered Equipment. If Digicape determines that your Covered Equipment is eligible for collection service, and is within the collection service area, Digicape will arrange shipment of the Covered Equipment to Digicape 's repair service location in accordance with its instructions. Once service is complete, the Digicape repair service location will return the Covered Equipment to you. Collection service is only available in JHB and CPT, and it is limited to service centre surrounding areas.

To receive service under the DPP, you agree to comply with the following:

1.   Provide your proof of purchase of the DPP and serial number of the Covered Equipment;
2.   Provide information about the symptoms and causes of the problems with the Covered Equipment;
3.   Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the issue and steps taken to resolve the issue; and
4.   Follow instructions Digicape gives you, including but not limited to refraining from sending Digicape products and accessories that are not subject to repair or replacement service and packing the Covered Equipment in accordance with shipping instructions; and
5.   Update software to currently published releases prior to seeking service.

To the maximum extent permitted by applicable law, Digicape and its employees and agents will under no circumstances be liable to you or any subsequent owner for any indirect or consequential damages, including but not limited to costs of recovering, reprogramming, or reproducing any program or data or the failure to maintain the confidentiality of data, any loss of business, profits, revenue or anticipated savings, resulting from Digicape's obligations under this DPP. To the maximum extent permitted by applicable law, the limit of Digicape and its employees and agent's liability to you and any subsequent owner arising under the DPP shall not exceed the original price paid for the DPP. Digicape specifically does not warrant that it will be able to

1.   repair or replace covered equipment without risk to or loss of programs or data, and
2.   maintain the confidentiality of data.

You may transfer this DPP to a new owner of the Covered Equipment by sending, faxing or emailing notice of transfer to Digicape. You must provide the serial numbers of the Covered Equipment being transferred, proof of purchase of the DPP, and the name, address, telephone number and email address of the new owner.

1.   Digicape may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
2.   Digicape is not responsible for any failures or delays in performing under the DPP that are due to events outside Digicape's reasonable control.
3.   You are not required to perform preventative maintenance on the Covered Equipment to receive service under the DPP.
4.   In carrying out its obligations Digicape may, at its discretion and solely for the purposes of monitoring the quality of Digicape's response, record part or all of the calls between you and Digicape.
5.   You agree that any information or data disclosed to Digicape under this DPP is not confidential or proprietary to you. Furthermore, you agree that Digicape may collect and process your data when it provides service or confirms compliance with applicable laws. This may include transferring your data to affiliated companies or service providers.
6.   Digicape has security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Digicape regarding the processing of data, and Digicape will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the DPP. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Digicape at the telephone numbers provided.
7.   The Terms and Conditions of this DPP prevail over any conflicting, additional, or other terms of any purchase order or other document and constitute your and Digicape's entire understanding with respect to the DPP.
8.   Your rights under the DPP are in addition to any warranty rights you may be entitled to. You must purchase and register the DPP while your Apple-branded product is within Apple's One Year Limited warranty. Digicape is not obligated to renew this DPP.
9.   There is no informal dispute settlement process available under this DPP.
10. In the event any section or portion of a section of these Terms and Conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions, and the remaining Terms shall continue in full force and effect.
11. This agreement constitutes the sole agreement between you and Digicape, and is governed by South African law.
12. The DPP is available in South Africa only. Should you leave South Africa, you may still make use of your existing DPP if you can deliver and collect the Covered Equipment to Digicape Cape Town or Johannesburg premises.

Contact wecare@digicape.co.za for any queries.